Customer service chat automation   


Upvotes by: No upvotes yet... Be the first to upvote.

Comments Share 716

Geographies: World wide

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.

The value the product provides:

Increase your customer support efficiency in messaging channels.
Measure and increase resolution rate.
Reduce agent workload and leave FAQ answering to the AI.
Increase deflection rate in chat.
Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data.
Make customers happy
Immediate answers to questions 24/7
Intent detection and Natural Language Understanding.
Measure AI answer quality.
Answers in every language.
Bot-to-human handover with built-in live chat.

Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.

Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Startup Features:
  • Increase your customer support efficiency in messaging channels.
Beta User Benefits:
  • Free 10 day trial
Categories / Subcategories:
  • Technology
Target Audience:
  • customer service
  • ai
  • chatbot
  • virtual assistant
  • artificial intelligent

Get latest updates from Betafy!

You can manage notifications anytime from your browser settings