Geographies: Canada , United States , World wide
An intelligent, collaborative communication platform that empowers customers to interact with brands through SMS.
Gratified reimagines customer service and communications as a more responsive, intimate experience. Customers use their preferred way to communicate—texting—while teams are empowered with a smart platform for interacting with customers and collaborating with each other.
At Gratified, our goal is to empower companies with a seamless way to provide exceptional, concierge-like service that delights and improves customer relationships and brand reputation. Gratified uniquely integrates smart CRM, team collaboration, and SMS-driven communication into a next-generation seamless platform.
Startup Features:
- A smart CRM platform that utilizes SMS-based customer communication to optimize customer service and brand reputation.
- Team collaboration tools with intelligent assignments and reminders to achieve clear accountability and maximize response efficiency.
- A seamless conversational experience across web and mobile.
- Secure cloud-based message archiving and mining of encrypted messaging.
- Gratified Button - a text-based chat ready to be installed on any website.
Beta User Benefits:
- 12-month subscription free of charge.
